Implementation Consultant (Asia Pacific)

WHAT THIS ROLE INVOLVES...

• PROJECT LEADERSHIP: Play a lead customer-facing role on implementation projects and manage customer relationships to successful outcomes.
• BUSINESS ANALYSIS: the critical part of your role will be in understanding client requirements through reviewing written documentation, hosting workshops and working iteratively and collaboratively until every detail is understood.
• TECHNICAL DESIGN: your value to the project will come in translating a clear understanding of client requirements into instructions for our technical team to implement. You'll need to quickly develop an in-depth knowledge of Haplo's products to know what is possible to achieve and have sufficient commercial awareness to judge would could be possible to build to enhance our products.
• LIAISON: you'll be the key liaison between clients and the Haplo development team. You'll work closely with our UK-based implementation consultants and with our Product Managers to share ideas for product development. And during the projects, you'll conduct on-site and remote customer training.

This job is interesting because...

• Universities face a huge challenge managing research programmes, worth billions to the economy. Software in this area is in its infancy with many aspects of research administration still being undertaken using spreadsheets and manual processes. Research administration ranges from helping researchers with funding applications, tracking research income, ensuring research projects undergo proper ethical consideration to protect universities and researchers, and managing the publication of research outputs in open access repositories to comply with funder requirements and make research widely available for the benefit of the public and other researchers.
• The Haplo Research Manager suite manages the entire research lifecycle at universities, from project inception, applying for grants, ethical approval, PhD programme administration, and publication of information about researchers and their research on the web. Our products streamline processes and save time - enabling researchers to focus on research rather than administration. They help to protect universities by ensuring good research governance, and enable all institutions to compete more effectively for research funding.
• We've made a great start: building products which make a huge difference to institutions and building relationships with great clients in the UK, Australia and New Zealand. By joining us now, you'll play a critical role in taking our products to more universities and research institutions in Australia and New Zealand. You'll have all the support you need and the freedom you want. At Haplo, we believe the best results come from team members who have the responsibility and freedom to direct their own work and readily influence how the team works.
• It’s an exciting time to join. You’ll be building new relationships and business, within the stability of a company with a proven business and enviable reputation.